Return & refund policy

7-day replacement

If a product arrives damaged, defective or different from what you ordered, you can request a replacement within 7 days of delivery.

Conditions

The product must be unused, in its original box with all accessories, manuals and gifts.

Physical damage, liquid damage or missing parts caused after delivery are not covered.

Change-of-mind returns are accepted only for unopened, sealed products.

How to request

Contact us with your order number and a photo or short video of the issue. We will arrange pickup or tell you where to send the product.

Refunds

If a replacement is not available, we refund the product price to your bKash or bank account within 7 working days after we receive and check the returned product. Delivery charges are refundable only when the mistake was ours.